Staying Safe and Connected Has Never Been Easier.
By clicking “I AGREE”, you acknowledge you have read, understood, and agree to be bound by this Agreement and the terms of the License set out herein. If you do not agree to this Agreement and the terms of the License set out herein, you agree you will immediately discontinue any use of the App and delete the App from your mobile phone devices.
1. Nature of the Services
To achieve our Vision, we provide users with the technological capacity to seek immediate assistance and/or assist others ("Angels") during a critical incident. The App captures, retrieves and stores electronic data, including but not limited to, text, audio, and your coordinates location which can then be shared with i) your specific Angels, users and groups on the App, ii) with emergency responders and third parties that can be alerted through the App, or iii) with Haven’s affiliated third parties.
3. Proprietary Rights
Haven’s proprietary software provided through, or in connection with the App (the “Software”) and the App itself is owned and operated by Haven.
You acknowledge that all intellectual property in the App, including but not limited to, Software, hardware, firmware, source code, information, documentation, user logs, user feedback, photos, audio records, and digital files of any kind and any other intellectual property related to the Services (“Haven IP”) are the exclusive property of Haven. All Haven IP rights are reserved.
Haven (Haven Safe Technology Corporation), and related words and logos are our trademarks or trade names. Nothing in this Agreement or within the Services should be construed as granting any license or right for you to use any such marks or names in any way. We expressly reserve all our trademark rights. You agree that you will not remove, cover or otherwise alter any name or other identifying marks.
The names of others referred to on the Services may be trademarks or trade names of their respective owners. Any unauthorized use of our trademarks or trade names or those of third parties is strictly prohibited.
4. Haven Accounts, Grant of Rights and License Terms
To use the Services, you must register for a Haven account. You have the right under your license, during the term of the license, to install, execute or run the Software and the App on your mobile phone device. The License gives you access to one account, either a Free Account or a Premium Account, which you may access through your mobile phone device. The terms of your License shall be directed by the type of account that you choose to register for.
a. Free Accounts and Free Account Holder License
You can use the Services for free on a free-to-use account (“Free Account”) as a non-paying Services user (“Free Account Holder”). Without purchasing a subscription, the Free Account Holder will have limited access to the Services.
As a Free Account Holder, you are granted and you accept a non-transferable, non-sublicensable, non-exclusive, perpetual, revocable, royalty-free license (“Free Account Holder License”) to install, operate and use the Services and to share copies of any data or information on the App (“Free Account Holder Content”) for your personal, noncommercial uses subject to this Agreement.
b. Subscription Accounts and Subscription Account Holder License
You can use the Services for a paid amount for a subscription-based account (“Premium Account”) with additional features of the Services are available to monthly subscribers of a Premium Account ("Premium Account Holder").
Purchasing a subscription provides the Premium Account Holder access to all features of the Services. Premium Account Holders’ status updates and information (“User Logs”) are stored indefinitely, Premium Account Holders can download and share audio recorded and can also view and review location data collected while using the Services when browsing the User Logs tab within the Services (collectively the “Premium Account Holder Content”).
As a Premium Account Holder, you are granted and you accept a non-transferable, non-sublicensable, non-exclusive, revocable license to install, operate and use the Services and to download, store and share copies of the Premium Account Holder Content for personal, noncommercial uses subject to this Agreement. A Premium Account Holder License expires upon the expiry of the subscription which can be 1 month or 12 months long, and which can be secured in consideration for the subscription fees set out herein in the section “Subscription Fees” below.
c. Your Conduct
Use of the App and the Services under a license must comply with the terms of this Agreement and all applicable laws. You agree that you will only use the Services lawfully in accordance with Haven’s Vision and will not in any way, directly or indirectly, use the Services to:
violate the rights, including but not limited to privacy rights, of others or intentionally or unintentionally violate any applicable local, provincial, national or international law;
upload, post, transmit, or otherwise, make available any content that is harmful, threatening, abusive, harassing, tortious, defamatory, obscene, libellous, invasive of another’s privacy, exploitative, subversive, hateful, racially, ethnically or otherwise objectionable or generally unlawful;
exploit, “stalk”, harass or otherwise harm others including minors;
falsely impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
collect any personally identifiable information from the Services;
in any way disobey or act contrary to the terms of any website that this App may link to;
copy, transfer, decompile, modify, adapt, customize, enhance, reverse engineer, disassemble, attempt to derive or extract the source code of, decrypt, or create derivative works of the Software, the App or any part thereof or to enable or authorize others to do the same;
obtain data through any form of “scraping” or use any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services;
attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; or
uploading invalid data or malicious software through the App.
Should Haven suspect or determine, in its sole discretion, that a User has engaged in any of the restrictions set out above or in non-compliance with this Agreement, Haven may suspend or terminate this License and any associated accounts or subscriptions as it deems appropriate.
d. Haven’s right to suspend or terminate the Services
You acknowledge and agree that Haven may, in our sole discretion, refuse to establish an account, and/or may terminate or suspend your account or subscription for any reason, including without limitation, if Haven reasonably believes that you have:
Breached the code of conduct as set out in this Agreement;
Restricted or inhibited others’ use and enjoyment of the Services;
Misused the Services or that the Services have or may be misused by any third party who has obtained access to the Services through your account or subscription; and/or
If Haven believes that you have, in any other way violated or acted inconsistently with this Agreement.
To the extent that your conduct, as determined by Haven in our sole discretion, does not comply with the terms of this Agreement, we may limit your use of the Services, revoke or terminate your subscription or account and seek any other remedy available under the law as appropriate.
Termination of the License and/or this Agreement will not prejudice or affect the rights or claims of Haven and will not release you from any of the restrictions of this Agreement and the License granted here, all of which will survive termination.
5. Security of your Account
You may never use another user’s account without permission. When creating an account, you must provide information that is accurate, up to date, and complete. You must always keep your account information secure and confidential. You agree not to disclose account information to any third party and not to allow anyone access to your account. You agree that you are solely responsible for the activity that occurs on your account.
You will be held liable for any and all damages that can be linked or traced back to your account whether caused by you or a third party. We encourage you to use a “strong” password with your account. You must notify us immediately of any breach of security or unauthorized use of your account. Haven will not be liable for any losses caused by any use of your account whether it is a Free Account or a Premium Account.
6. Subscription Fees
Subscriptions may be purchased in-App through Google or Apple as a monthly or yearly package priced accordingly:
1 month = $4.99 CAD, or USD equivalent with exchange rates provided by the respective mobile app store.
12 months = $34.99 CAD, or USD equivalent with exchange rates provided by the respective mobile app store.
All subscription fees (“Subscriptions”) are payable in lump-sum payments in advance of getting access to the Services available to a Premium Account Holder. Haven is not responsible for any charges or expenses you incur resulting from charges billed by Haven in accordance with this Agreement.
a. Automatically Renewed Subscriptions
Payment will be charged to your iTunes account or Google Play account at the confirmation of the purchase of a Subscription.
A Subscription automatically renews unless the Subscription is cancelled at least 24-hours before the end of the current billing cycle. Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal through in-app notifications.
Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
Subscription purchases are 100% refundable for 24 hours after purchase. After 24 hours have elapsed, the Subscription sale is final, without exception.
To cancel your account or Subscription, please send a notice of cancellation to email@example.com. Once deleted, we will continue to store all data from your Account for up to 30 days, after which all personally identifiable data will be permanently deleted from our servers. We will respond with verification of account deletion, including data deletion, or notice that cancellation will be done without refund of initial payment.
d. Pricing Changes
Haven may change the price for the Services. Price changes will not affect the user’s current subscription but will apply to any renewal or new subscription purchased after the price change takes effect. Haven will try and provide you with notice of any price change by email.
7. Changes to Haven’s Services or this Agreement
We may, without prior notice, change the Services, stop providing the Services or features of the Services or create usage limits for the Services.
You acknowledge that Haven may, from time to time, issue upgraded versions of the Services, and may automatically upgrade the Services through your App. You consent to such automatic upgrading and agree that this Agreement will apply to all such upgrades. You are responsible for all mobile data usage resulting from your use of Services.
8. Your Communications with Haven
To ensure that Haven can successfully deliver the Services to you, to provide you with updates about the Services by way of bi-weekly newsletters, and to inform you about changes to this Agreement, you hereby consent and agree to allow Haven to communicate with you via push notification sent directly through the Services or by email. Any email communications can be stopped using the unsubscribe link at the bottom of any email received from Haven.
9. Geographic Coverage Area
The App is designed for residents of Canada and the United States of America. Some features of the App may not work in areas outside the wireless App geographic coverage area for the mobile phone device that the App is installed on.
10. Protecting Your Privacy
You expressly understand and agree that:
To the fullest extent permitted by law, Haven disclaims any and all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, and non-infringement and fitness for a particular purpose. Haven makes no representations or warranties of any kind including, without limitation, any representations or warranties about the accuracy, availability, reliability, completeness, currency or timeliness of the Services. You acknowledge that your use of the Service is at your sole risk and the Services are provided “as-is”.
Haven makes no warranty that:
The Services will be uninterrupted, continuous, timely, secure, or error-free, or that the Services will meet your expectations;
The data uploaded onto or obtained by the App can or may be used in legal proceedings;
That emergency dispatch telephone numbers will be available or accessible from your last known location;
That Haven will be able to always and accurately determine your location; or that it will be possible to make a phone call from your mobile phone device or to maintain a telephone connection with your mobile phone device in the event of an emergency.
Any material downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk, and that Haven will not be responsible for any damage to your mobile phone devices or loss of data that results from the download of any such material.
Haven disclaims all consequences of your use of any Service for civil, criminal, or legal actions.
13. Limitation of Liability
YOU ACKNOWLEDGE THAT ANY USE OF OR RELIANCE ON THE SERVICES IS COMPLETELY AT YOUR OWN RISK. YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR THE SELECTION OF THE SERVICES TO ACHIEVE YOUR INTENDED RESULTS, FOR THE APP INSTALLATION AND FOR THE USE OF AND RESULTS OBTAINED FROM THE SERVICES. HAVEN IS NOT RESPONSIBLE FOR ANY UNLAWFUL USE OF THE APP OR THE SERVICES.
The Services are intended as tools in daily use and in an emergency or critical incident. However, no decisions regarding your health and safety should be made based on the Services alone. Haven does not accept any responsibility or liability for your safety including but not limited to negligence or failure to act in a safe manner, personal injury, death, or other consequences suffered by you or by third parties as a result of or in connection with your use of the Services.
You assume the entire cost of any damages resulting from your use of the Services. You agree that Haven will not be responsible or liable for any loss, damages, claims or liabilities whatsoever, including but not limited to: direct, indirect, special, punitive or consequential damages, disease, deterioration of health, injury or death, loss of information or programs or data, loss of profits, and loss of revenues arising from or in connection with the use of or access to the Services (whether arising in contract, tort, negligence, equity, common law or otherwise), even if Haven has been advised of the possibility of such damage or loss. You agree not to participate in any class action against Haven.
Without limiting the foregoing, to any extent that the aforementioned limitation of liability may not apply, Haven’s liability for damages to you shall not, in the aggregate, exceed the total subscription fee paid by you for any subscription under this Agreement.
You further agree that Haven will not be responsible for any unauthorized access to or use of the Services and or any and all personal information stored therein, any interruption, cessation of transmission to or from our Services any bugs and/or viruses,
In the event that you are sued for, being investigated for or accused of using the Service in the commission of a crime or for unlawful purposes, you agree:
To immediately notify Haven by sending an email to firstname.lastname@example.org;
not to object to any attempts or efforts by Haven to have standing in any legal proceeding; and
to keep terms of any settlement agreement strictly confidential.
You agree to indemnify and hold harmless Haven, and its officers, directors, agents, partners, and employees, contractors, affiliates, and affiliated third parties from and against any and all third-party claims, demands, liabilities, costs, expenses, losses or damages whatsoever including, without limitation, legal fees and disbursements, resulting from or arising directly or indirectly from (a) your use of the Services; (b) your violation of this Agreement and (c) your violation of applicable laws or regulations that result from or are in any way connected to your use of the Services.
You agree to follow and abide by the relevant laws and regulations in the jurisdiction in which you use the Services. This Agreement shall be governed by the laws of Ontario, Canada. You hereby submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario.
If any provision of this Agreement is found or held to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement. Such a determination shall not affect the validity and enforceability of any other remaining provisions in this Agreement.
17. Notices and Contact
If you have any questions about this Agreement, our Services please do not hesitate to contact us at: email@example.com.
Personal Information includes information about individuals who use Haven products and services (“Personal Information”). Personal Information does not include non-personal, non-identifiable, anonymized, aggregated, or publically available information, including but not limited to, business information that enables an individual to be contacted at a place of business, information that is easily accessible or available on the internet unless such information has been disseminated without appropriate consent or authorization, or the collection of aggregate data that is not identifiable to an individual.
1. Personal Information Collected and Reasoning
We may collect the following Personal Information:
Your first and last name so that you can register an account and use Haven’s App and Services.
Your phone number so that you can make calls while using the App or the Services, and to help ensure that users are able to call their Angels.
Your email address so that we can communicate with you and provide you with updates about the App, the Services, and in-app and push notifications.
Your identified gender so we can better tailor our educational pages, inform company decisions and individual marketing choices.
Your birthdate so we can better understand your needs, inform company decisions and individual marketing choices.
Your coordinate location is identified through the location tracking system on your mobile phone device and is solely used for the operation of the App and to enable the use of the Services.
Your credit card number to purchase a subscription or additional products.
Other information and data related to your use of the App and Services so that we can make improvements to offer Users better Services.
Core features of the App will ask you for permission to access the microphone on your mobile phone device and store audio recordings. Audio Recordings may contain Personal Information. This information is collected for the operation of the App and to enable you to use the Services and all of the App’s features.
2. How your Personal Information will be Used
We do not use, commercialize, sell, license, rent, trade, or otherwise disclose your Personal Information without your consent except where required or permitted by law.
We may disclose Personal Information to technical service providers to operate or maintain the App or the Services. We may provide aggregate statistics about our services, customers, traffic patterns, and other information to third parties, but these statistics will not include any information that could personally identify you. We may use your Personal Information in specific circumstances where Haven has decided that the societal benefits outweigh using the data. We may use your Personal Information in specific circumstances where its use would, on balance, be beneficial to society.
3. How We Store Your Personal Information
4. User Identifying Data
The Haven App stores and transmits small amounts of User identifying data to ensure proper operation of the Services, to remember your login information, and to personalize your experience on the Haven App. This data is a small piece of information that our servers automatically send for storage on your mobile phone device, which then permits our servers to recall information about your preferences.
We do not use, commercialize, sell, license, rent, trade, or otherwise disclose your User Identifying Data without your consent except where required or permitted by law.
5. Accessing and Changing Your Personal Information
You have the right to access the Personal Information that we collect and to request a correction if you believe that the stored Personal Information is inaccurate. If you would like to access or would like to change your Personal Information, please contact us at firstname.lastname@example.org. We will respond to requests within the time allowed by applicable privacy laws and will make every effort to respond as accurately and completely as possible. In certain exceptional circumstances, we may not be able to provide access to certain Personal Information.
6. How We Protect Your Personal Information
We are fully committed to ensuring that your Personal Information is secure. Each of the features in our Services has a unique storage and industry-standard encryption system to ensure that your Personal Information is safe.
When you activate the Haven App, all audio data captured by the Services is initially stored on your mobile phone device. We encourage you to have a strong password in place on your mobile phone device to protect this data and the other data on your mobile phone device.
Your mobile phone device will frequently upload to the cloud via an OAuthSSL and HTTPS encrypted transfer. Audio files are uploaded and saved the same way. All location tracking GPS data, and any Personal Information about you that we collect is passed through a third-party server and gets stored on a third-party storage platform. All the data is again passed via an SSL encrypted connection.
Despite our diligent efforts to secure your Personal Information, understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. If you have any questions about security on our Site, you can contact us at: email@example.com.
7. Consent and Withdrawal of Consent
You may withdraw your consent to the continued collection, use, or disclosure of your Personal Information by Haven at any time by sending an email to firstname.lastname@example.org. These requests may result in the termination of your access to the Haven App and the Services. If there is no termination after a withdrawal of consent, you understand that we bear no responsibility for our App or Services’ inability to work at full capacity.
If you withdraw your consent to the collection, use and disclosure of Personal Information that you have previously authorized us to share with others, you should know that others may already have retained a copy of Personal Information in their own records and databases and such Personal Information is subject to their agreements and policies and independent from Haven.
9. Need More information?
You may also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. at:
Toll-free: 1-800-282-1376 or by mail at: 30 Victoria Street, Gatineau, Quebec, K1A 1H3. The Privacy Commissioner’s website is http://www.priv.gc.ca.